Vian Healthcare Pvt Ltd is committed to respecting and safeguarding the privacy of all its service recipients and users of the Silkberry website. This privacy policy ("Policy") discloses the practices and policies adopted by Vian Healthcare Pvt Ltd for collecting, storing, retrieving, or using personal data and sensitive personal data or information it may receive from its users of the website. All terms and conditions of the use of the website are incorporated in this Policy by reference. The Policy seeks to comply with the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 ("Rules").

This Policy is applicable to all personal information and sensitive personal data or information that is disclosed by or obtained from any person who visits uses or accesses the website ("User").

Vian Healthcare Pvt Ltd reserves the right to modify or review the provisions in this Policy without prior notice and the revised Policy will be in effect from the day of uploading. Therefore, Users are requested to periodically visit the app and/or website to review the policy.


"Applicable Law" means all applicable statutes, acts of Indian legislature, ordinances, rules, bye-laws, regulations, notifications, circulars, guidelines, policies, directions, directives, and orders of any government, statutory authority, regulatory authority, tribunal, board or court in India.;

"General Information" will have the same meaning ascribed to it in clause 2.5 of the Policy.

"Personal Information" shall mean information disclosed by or obtained by any User and includes name, age, occupation, email, residential address, telephone number, payment processing details, and any other personal details capable of identifying such a person.

"Sensitive Personal Information" shall, excluding any information that is freely available or accessible in the public domain or is furnished under applicable laws, mean the following information:

 (a) account password,

 (b) physical, physiological, or mental health conditions,

 (c) sexual orientation; medical records and history,

 (d) financial information such as bank account, credit/debit card details, or other payment instruction details "User" means any person who visits or uses the app and/or website or avails of the services of the website.


2.1 A User may be required to reveal Personal Information, including Sensitive Personal Information while browsing through the website or for availing of services on the website.

2.2 Prior to furnishing Personal Information to Vian Healthcare Pvt Ltd for use of the website, a User must grant consent to Vian Healthcare Pvt Ltd for use of the Personal Information. Personal Information will be used only for the purposes set out in Clause 4 of the Policy. If the User does not wish to provide such Personal Information, the User must not proceed with using the website.

2.3 Vian Healthcare Pvt Ltd will collect Personal Information or Sensitive Personal Information only for a lawful purpose connected with a function or activity of Vian Healthcare Pvt Ltd, for which activity the Personal Information or Sensitive Personal Information is reasonably considered necessary.

2.4 Vian Healthcare Pvt Ltd will not be responsible for the correctness or completeness of the Personal Information or Sensitive Personal Information provided by the User, or any consequences arising in relation to incorrect or incomplete Personal Information or Sensitive Information.

2.5 While browsing through the website, the server may automatically record some general information about the User's visit, such as the date and time of visiting the app and/or website, the IP address being used, the type of browser being used, etc. ("General Information"). Such General Information collected is not Personal Information for the purpose of this Policy.

2.6 Vian Healthcare Pvt Ltd reserves the right to use general information collected by it for any purpose whatsoever, including statistical analysis, tracking overall traffic patterns, and marketing and promotional purposes. Consequently, Vian Healthcare Pvt Ltd may share such general information or any analysis with any third party, at its discretion.


Personal information disclosed to Vian Healthcare Pvt Ltd by a User will be used by Vian Healthcare Pvt Ltd for one or more of the following purposes:

  1. to assist Vian Healthcare Pvt Ltdin creating content that is relevant to the User,
  2. to maintain a database of all the Personal Information collected from the User,
  3. to evaluate and administer the app and/or website and resolve any problems that may arise with the usage of the website


4.1 When a User visits the website, one or more cookies shall be sent to the computer or the device being used by the User to visit the website. Cookies are used to improve the quality of the services provided by Vian Healthcare Pvt Ltd, including storing user preferences, improving search results, and tracking user trends.

4.2 Users will always have the option of disabling cookies via their browser preferences. However, Users are advised and made aware that if they disable cookies on their browser, some parts of the website may not function as effectively.


5.1 Only Persons authorized by Vian Healthcare Pvt Ltd shall have access to Personal Information and Sensitive Personal Information disclosed to Vian Healthcare Pvt Ltd. User grants consent to Vian Healthcare Pvt Ltd to share Personal Information or Sensitive Personal Information with persons who are associated with Vian Healthcare Pvt Ltd.

5.2 Notwithstanding anything contained in this Privacy Policy, Vian Healthcare Pvt Ltd reserves the right to disclose any Personal Information or Sensitive Personal Information that may be required to be disclosed under app and/or website-liable law, without prior notice or consent of the User.


6.1 In case the information is being collected and retained by a third party, Vian Healthcare Pvt Ltd shall obtain prior permission from the User before transferring information to any third party unless such disclosure is necessary for compliance with a legal obligation. Such obligation is also not applicable in the case such information is being transferred to a government agency when a request for such a transfer has been made by such a government agency to Vian Healthcare Pvt Ltd.

6.2 Vian Healthcare Pvt Ltd E-Commerce may transfer Personal Information or Sensitive Personal Information to any company or person located in India or any other country only if it is necessary for the performance of the lawful contract between Vian Healthcare Pvt Ltd and any person, provided the same level of data protection will be adhered to by the other company. Vian Healthcare Pvt Ltd cannot guarantee that such parties will keep their Personal Information or Sensitive Personal Information confidential and Vian Healthcare Pvt Ltd will not be liable in any manner for any loss of confidentiality attributable to such third parties.


7.1 Vian Healthcare Pvt Ltd has taken all reasonable measures and precautions to keep Personal Information and Sensitive Personal Information safe and secure and to prevent any unauthorized access to or misuse of such information.

7.2 Vian Healthcare Pvt Ltd shall not be liable to any User for any loss, damage (whether direct, indirect, consequential, or incidental), or harm caused to the User due to unauthorized access or misuse of the Personal Information or Sensitive Personal Information by any third party (beyond the control of Vian Healthcare Pvt Ltd).

8. LINKING TO another website

Vian Healthcare Pvt Ltd is not responsible for the privacy practices or the content of any other website for which links may be provided on the website or which provides links to the website. By clicking on a link, logo, or other such items, or using certain services available on the website, the User may no longer be on the website and in such circumstances, the privacy policy of such other website shall be website. Vian Healthcare Pvt Ltd encourages Users to read the posted privacy statement of the other website whenever interacting with any website.