Your statutory rights: Our return and refund policy does not affect your statutory rights.
How do I return my product?
However, we take care to prevent any damage to your goods during transit problems that may arise. If a case product is delivered in a broken, torn, or incorrect condition, products can be changed within 7 days.
Following products shall not be eligible for return:
Any product that is returned without all original packaging and all other items originally included with the product at the time of delivery.
How do I arrange a return?
Vian Healthcare Products offers self-serve returns so that you can process your return quickly and easily through your account.
To do this:
- Go to “My Account”.
- Scroll down to your order and select the order you’d like to return.
- Click the “Return” button at the bottom, underneath your order.
- Select the products and reason for the return, then select “Start my return”.
- Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.